Last Updated: March 13, 2025
Metamorphosis Holistic MedSpa, PLLC (“Company,” “We,” “Us,” “Our”) is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and other details you provide when booking services or inquiries.
- Medical Information: Health history, treatment details, and necessary medical records for services.
- Usage Data: IP address, browser type, pages visited, and interactions with our website.
- Cookies & Tracking Data: Information collected through cookies to enhance website functionality
2. How We Use Your Information
Your information is used for the following purposes:
- Providing and improving our services.
- Processing appointments and transactions.
- Sending SMS and email communications related to appointments, reminders, follow-ups, and billing.
- Compliance with legal and regulatory requirements.
- Analyzing website usage to enhance user experience.
3. Data Sharing Policy
- We do not sell or share your phone number or SMS opt-in data with third parties or affiliate companies for marketing or advertising purposes. SMS consent is solely used for the purposes outlined in this policy.
- Information may be shared with trusted service providers assisting in our business operations.
- We may disclose data to legal authorities if required by law.
- In the event of a business transfer (merger, acquisition, etc.), your data may be transferred to a new owner.
4. SMS Communications Policy
By opting into our SMS communications, you agree to receive text messages regarding:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Service related notifications
- We may also send promotional offers, discounts, or special event notifications. You can opt out at any time.
- Message frequency may vary based on appointment scheduling, follow-ups, and service-related updates. You may receive up to 10 messages per week.
- Submitting an online form with an unchecked, optional consent box.
- Providing verbal consent.
- Completing a paper form with an opt-in checkbox.
- You can opt out of SMS messages at any time by replying STOP to any received message.
- To re-subscribe, reply START to the same number.
- For assistance, reply HELP or contact us at (425) 626-2436
- Message and data rates may apply.
- Wireless carriers are not liable for delayed or undelivered messages.
- For additional support, contact us at (425) 626-2436.
5. Data Retention Policy
We retain personal data only as long as necessary for:
- Providing services and maintaining patient records.
- Compliance with legal and regulatory requirements.
- Internal business operations such as auditing and security.
After the retention period, we securely delete or anonymize data unless legally required to retain it.
6. Data Security Measures
We implement industry-standard security measures, including:
- Encryption of sensitive data during storage and transmission.
- Access control restrictions ensuring only authorized personnel can view personal information.
- Regular security audits and monitoring to detect and prevent breaches.
7. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal data.
- Object to or restrict processing.
- Withdraw consent for communications.
- Request a copy of your data.
- Request corrections to inaccurate data.
- Ask us not to share your information with third parties for marketing.
8. Children's Privacy (COPPA Compliance)
- We provide treatments for minors only with parental or guardian consent.
- We do not knowingly collect data from children under 13 years old without verified parental consent.
- Parents or guardians may contact us to request data deletion if necessary.
9. Cookies & Tracking
We use cookies to improve website functionality. You may disable cookies in your browser settings.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
11. Policy Updates
We may update this Privacy Policy as needed. Changes will be posted with a new effective date.
12. Contact Us
For questions or to update your communication preferences, contact us: